Faq - Executive Housekeeper

Q. What are your hours of operation?
A. Office hours are Monday to Friday 8:00 a.m to 5 p.m., however for your   convenience, cleaning services can be scheduled after hours and on weekends.

Q. What areas of the home do you clean?
A.  We specialize in cleaning all areas of the home, and our service includes: kitchens, bathrooms, floors, baseboards, ceiling fans, dusting and vacuuming, etc. We work with most cleaning requirements, and we do our best to accommodate your specialty cleaning needs.

Q. What if l do not have cleaning supplies?
A. When it comes to cleaning supplies, everyone has their own preference,   selecting brands/scents that appeal to them. In order to ensure your satisfaction, we prefer that you provide all cleaning materials for us to complete the job. If you need a list of the supplies we require or would like suggestions on brands that work best, please feel free to contact us.

Q. What do you charge for service?
A. We will provide you with an estimate based on the size of your home and scope   of your cleaning needs. Your service will then be scheduled upon approval of the    estimate.

Q.  Do l need to be home when cleaning is being done?

A.  You don’t need to be home, but if you prefer to be, that’s fine too. Most of our clients work during normal business hours, and they love coming home to a clean house. So they provide us with a key to their home so service can be performed. For security reasons, we discourage clients from leaving keys outside or inside the mailbox.

Q. How can l schedule an appointment?
A. You can get in touch with us on-line 24/7 or by calling 780-8819455 during  normal business hours.

Q. What if something is broken?
A. We practice the utmost caution, doing our very best to not break or damage our client's belongings, however, accidents do occasionally happen. Executive Housekeeping does carry liability insurance for your protection and peace of mind, and our staff will notify you right away in the event that an item is broken or damaged. If you notice any damage, and you have not been contacted, please      notify us within 24 hours of your service.

Q. What if my cleaning falls on a major holiday?
A. If your cleaning falls on a holiday, we will contact you to reschedule service.

Q. What time will you be at my home?
A.  We always try our very best to there at our scheduled time, but occasionally service runs over, and we never leave a job unfinished! So, we ask that you please allow a 30-60 minute window for our arrival. We offer one time, daily, weekly, bi-weekly, and monthly service.

Q. Do l have to tidy my house before the cleaning?
A. In order to give you the greatest value and best service, we kindly ask you to take a few minutes the night before to pick up clothing, important documents, children’s toys, etc., allowing us to focus our efforts on giving you that deep clean you want.

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